Safeguarding Policy


1. Recruiting coaches, counsellors and researchers onto the platform

2. Protecting consumers from each other

3. Protecting the integrity of the information on Mindlab

4. Protocol if a participant states that they may harm themselves or others or others or if they are showing signs of serious mental health conditions

5. Protecting the public from poor advice

6. Protecting payments made

7. Handling disclosures of abuse by young people

1. Recruiting coaches, counsellors and researchers onto the platform

(1) All coaches will be required to progress through an application cycle that includes: - An enhanced DBS disclosure if they intend to work with vulnerable or young people. - Qualification and background checks - 2 references (1 from a professional and 1 from a previous client) - Application form and statement of intent – explaining why they want to work on the platform.

(2) Coaches / Counsellors will be required to pay a registration fee to cover some of the costs of this process.

(3) EverInspire does not stipulate on qualifications or experience – however coaches / counsellors are not permitted to mislead the public in any way. Coaches / counsellors must be transparent and honest about their qualifications / experience on their EverInspire profile and in all communications with clients. EverInspire enforces this by regularly contrasting profiles with background checks.

(4) All coaches / counsellors must arrange their own personal public liability insurance. They must register with the ICO and ensure that they keep all data safe and secure. These documents will be checked during the recruitment process.

(5) Coaches must ensure that they do not arrange to meet young people under the age of 18 in person without their parent’s knowledge and consent.

(6) Coaches / counsellors must take extra care when working with minors and will be expected to gain parental / guardian consent before conducting sessions online.

(7) Coaches / Counsellors who work on the platform are expected to attend supervision sessions at least 6 times per year and attend regular online training sessions. EverInspire will support coaches / counsellors in this.

(8) Clients have the option to provide feedback on their coaching / counselling sessions. High rates of poor feedback may result in suspension or dismissal from the platform. Coaches / counsellors may access support to improve their practice before being permitted to rejoin.

2. Protecting consumers from each other.

(1) Users of the EverInspire platform have the right to participate in the platform free from abuse or trolling.

(2) All users of the platform are expected to abide by the terms and conditions of use that stipulate that their comments must not cause undue distress or harm to other participants.

(3) EverInspire will monitor interactions on the platform and will have reporting procedures in place.

(4) EverInspire reserves the right to delete comments and suspend or dismiss users who violate the terms and conditions of use.

3. Protecting the integrity of the information on Mindlab

(1) One of our core standards is that all material that can be purchased in the Mindlab will have an empirical evidence base. This does not been that the material is undoubtedly proven to enhance wellbeing for every individual in every context. It means that scientific studies have been conducted on the theories, interventions or processes and there is substantial empirical evidence that underpins that material.

(2) Participants are encouraged to remain aware of the impact that the modules are having on their mental health and must discontinue use if they notice any worsening or negative effects.

(3) External coaches, counsellors or researchers who wish to add their programs to the platform will have to go through a curation process.

(4) The curation process will involve coaches / counsellors or researchers outlining the content of the program, the rationale for why it is important for wellbeing and mental health and a short literature review outlining the evidence base for the material.

(5) Once EverInspire is satisfied that there is an evidence base and that the content could positively impact the wellbeing of consumers, then coaches, counsellors or researchers are free to develop the content. Once the content has been created, this can be forwarded through secure channels to the EverInspire Curation Team, who will check the content and suggest any improvements.

(6) The curation team will ensure that the intellectual property of the coach / counsellor / researcher is protected during this time.

(7) A fee is chargeable to the coach / counsellor / researcher for this curation and development process.

(8) Once the curation team is happy with the content, this will be developed and published on the EverInspire platform for consumers to purchase. The coach / counsellor / researcher will be able to check the final product before it is published.

4. Protocol if a participant states that they may harm themselves or others or if they are showing signs of serious mental health conditions.

(1) All participants will be asked to report any persons who are threatening to harm themselves or others, or are displaying serious mental health problems to the EverInspire Team.

(2) The EverInspire Team will endeavour to contact that person and encourage them to contact supportive organisations such as The Samaritans, Mind or their GP.

(3) If a person discloses this information during a coaching or counselling session then the coach or counsellor must use their professional expertise and discretion in that situation.

(4) Most coaches are not trained to work with people with serious mental health issues or who are suicidal. In this situation the coach must be clear that coaching is not the appropriate intervention at this time. The coach must then endeavour to work with the client to seek support.

5. Protecting the public from poor advice

(1) Coaches and counsellors must endeavour to refrain from giving advice by taking the stance that the client is the expert in their own lives.

(2) Any advice that is given must have the client’s best interests at heart. It must be made absolutely clear that the client does not have to follow the advice and the advice might not actually be the right thing for them to do.

(3) Coaches and counsellors must consider their qualifications and experience before offering advice and be willing to accept feedback if their advice turns out to be wrong.

(4) In all cases the advice should have the backing of solid empirical evidence.

6. Protecting payments

(1) The first week of many of the courses in Mindlab is usually available for free. Once consumers have purchased the remaining modules, it is not normally possible to issue a refund, unless there are exceptional circumstances. If consumers believe they should be entitled to a refund, they may write to us, stating the reasons why. Each request will be considered on a case by case basis.

(2) Coaches / counsellors and researchers will keep 70% of all revenue made from their modules. The rest is kept by EverInspire to support the development of the platform and to contribute towards the social cause. Coaches / Counsellors / researchers will be paid at the end of every month.

(3) Coaches / counsellors who offer one to one or group coaching will need to have their own terms and conditions regarding payments and refunds. This policy must be clearly stated on their profile and be explicitly made clear to clients at the initial contracting session.

7. Handling disclosures of abuse by young people

(1) Coaches or counsellors must have a clause in their confidentiality policy that states that confidentiality may need to be broken if a young client discloses that they are being abused.

(2) Coaches / counsellors must listen carefully and try not to ask leading questions or put words into the young person’s mouth.

(3) The coach / counsellor must record what they have been told in their background notes on the EverInspire platform and then contact their local safeguarding children board to report an allegation of abuse.

(4) It must be made clear to the young person, at the time of disclosure, that it is your legal duty to report any allegations of abuse to the local safeguarding children board.

(5) You must not talk about the allegation of abuse to anyone else who does not need to know.